I have never in all my 23 years, or atleast the last 11-12 years of using the Internet used an Internet provider as bad as BT Total Broadband. If they spent more money on their service, especially the lame, pathetic excuse for a wireless router it might be a *little* better. Now, I’m not afraid to say I live with my parents still (though how much longer that will be I don’t know, I won’t be working around here…) and in March 2007 they purchased BT Total Broadband for the house, mainly because they had no other option but to with no other BT providers around (such as Sky or Tiscali), and Virgin Media didn’t have their lines connected. So we installed it, which was pretty much effortless I must say, but after getting on my PC upstairs (the router is plugged in downstairs next to the front door where the 1 BT line was – it’s a new house) it became apparent that the range of the router was terrible compared to my old Linksys WRT54G on NTL.

However, we perceviered (we are all having loss of connection across 4 laptops and 1 PC), but for the last 6 weeks it’s gotten worse and worse to the point of last night where I was unable to connect at all. I couldn’t even SEE the router, let alone not connect to the Internet. The real killer though is that a few weeks ago we contacted BT over a bill that just didn’t appear… right. £79 for one month of BT Broadband… yep, £79. Shocking. Upon ringing them they were willing to reduce it to £60… lovely… not. Take note, this is the ‘unlimited’ service too, so no cap. To say there are discrepencies in the service is a huge understatement. Long story short, do not go with BT Total Broadband, irregardless of what Watchdog say (BT ranked first!), they are crap. For all the stick NTL got for years, they really leave BT standing in every criteria, uptime, downstream and upstream.